Thursday, June 19, 2008
Flaming Letter of Hate... An Ode to Time Warner Cable
What's that? What's that? Is it The Great Pumpkin? NO, it's ME, Marlena, ON the internet at my freaking house!!!!
But Marlena, how can this be? I thought Time Warner hated you because your internet has been on and off for almost two months, and completely off for over a week!
Yes, that's right. If I believed in God, I would believe that he's been smiting me for the better part of two months. Some of you might say, but Marlena, it's just the internet, go read a book or take a walk. You don't NEED to check your email or look at the latest LOLCats.
But Marlena, how can this be? I thought Time Warner hated you because your internet has been on and off for almost two months, and completely off for over a week!
Yes, that's right. If I believed in God, I would believe that he's been smiting me for the better part of two months. Some of you might say, but Marlena, it's just the internet, go read a book or take a walk. You don't NEED to check your email or look at the latest LOLCats.
While this is true, I also work from home, connecting remotely to my computer at work so that I can stay home and raise my kid. The problem with no internet, is that I CAN'T do my job. So I've been like a roaming nomad from a bad South Park episode, looking for internet wherever I go, babe in tow.
I usually take the Noodle over to my mom's house to work when the internet is down, and the other day she had a dentist appointment so I was just going to go over there and hang out until she got done with her appointment. Well, I have a key to my mom's house, I even have a spare garage door opener to get in. What I DON'T have (or didn't have at the time) was the code to turn off her burglar alarm.
She forgot to not set the alarm when she left and when I got there it went off. And went off... and went off. The alarm company was calling her house and I didn't have her secret password either, so I was just sitting there waiting for the cops to come arrest me.
Meanwhile, I tried calling my mom at the dentist, but since she was having her teeth worked on, she had her phone off and she couldn't talk anyway for all the novocaine she was hopped up on. PLUS HER internet was down (at least her wackadoo modem needed to be reset) SO I couldn't look up the number to the dentist where she was, and I don't know where she keeps her phone books.
So after a Benny Hill type runaround calling Ben to get the dentist's number, calling the dentist and giving a message to the receptionist that I didn't want the police to arrest me because I couldn't turn off her alarm, I ended up having to go to Ben's parent's house with the baby to use THEIR internet.
Oh yeah, and I almost ran out of gas driving out there because Ben's parents live in the sticks and there isn't a gas station for MILES once you get to a certain point on the drive to their house. The other awesome part was that I decided to forgo makeup that day because I was only going to see my mom and Ben and figured they'd seen me enough times without it, that they wouldn't care. Well, let's run it down, I had to talk to two cops, Ben's parents and his grandmother, and Ben's parents have a home office too so they had a client come in that wanted to meet the baby. So my two people went to 8 people seeing me in my awesome no makeup-ness.
Sigh.
So thank you, Time Warner, for making me waste how many countless dollars in gas money driving all over creation with my baby in search of your holy grail of interwebs. Thank you for being the only game in town so I can't switch my service to anyone else. Thank you for being totally inept at taking care of your customers and being THE shittiest company I have EVER dealt with as far as utilities go. I used to work for the Satan that was the power company in Vegas and even THEY weren't as ridiculously lame as you.
I won't even bore you with my many, many service calls that were never done and how lame they are about communicating problems to each other. And today, there is a heinous thunderstorm going on and the internet is now A-OK!
'Tards.
I usually take the Noodle over to my mom's house to work when the internet is down, and the other day she had a dentist appointment so I was just going to go over there and hang out until she got done with her appointment. Well, I have a key to my mom's house, I even have a spare garage door opener to get in. What I DON'T have (or didn't have at the time) was the code to turn off her burglar alarm.
She forgot to not set the alarm when she left and when I got there it went off. And went off... and went off. The alarm company was calling her house and I didn't have her secret password either, so I was just sitting there waiting for the cops to come arrest me.
Meanwhile, I tried calling my mom at the dentist, but since she was having her teeth worked on, she had her phone off and she couldn't talk anyway for all the novocaine she was hopped up on. PLUS HER internet was down (at least her wackadoo modem needed to be reset) SO I couldn't look up the number to the dentist where she was, and I don't know where she keeps her phone books.
So after a Benny Hill type runaround calling Ben to get the dentist's number, calling the dentist and giving a message to the receptionist that I didn't want the police to arrest me because I couldn't turn off her alarm, I ended up having to go to Ben's parent's house with the baby to use THEIR internet.
Oh yeah, and I almost ran out of gas driving out there because Ben's parents live in the sticks and there isn't a gas station for MILES once you get to a certain point on the drive to their house. The other awesome part was that I decided to forgo makeup that day because I was only going to see my mom and Ben and figured they'd seen me enough times without it, that they wouldn't care. Well, let's run it down, I had to talk to two cops, Ben's parents and his grandmother, and Ben's parents have a home office too so they had a client come in that wanted to meet the baby. So my two people went to 8 people seeing me in my awesome no makeup-ness.
Sigh.
So thank you, Time Warner, for making me waste how many countless dollars in gas money driving all over creation with my baby in search of your holy grail of interwebs. Thank you for being the only game in town so I can't switch my service to anyone else. Thank you for being totally inept at taking care of your customers and being THE shittiest company I have EVER dealt with as far as utilities go. I used to work for the Satan that was the power company in Vegas and even THEY weren't as ridiculously lame as you.
I won't even bore you with my many, many service calls that were never done and how lame they are about communicating problems to each other. And today, there is a heinous thunderstorm going on and the internet is now A-OK!
'Tards.
Comments:
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I agree I hate Time Warner too. I have had the same problems and they have gotten a piece of my mind too, but they don't give a shit.
# posted by 
: June 19, 2008 11:05 PM
: June 19, 2008 11:05 PM
I work for them, and well you can always call me because I have access to residential accounts and can look up if there are outages etc or other BS. This is Thomas by the way. And the reason for the big issues is that the local area power company was not fixing things fast enough to get the service up in the area.
And yeah I know that sometimes the people don't care, but think of it this way, if you got called all the time and complained too, you wouldn't care that much more anyway. Speaking nicely and being fairly understanding when it is a power related issue, will get a lot more resolved.
Now I don't know exactly what could be wrong, and again I work for the business side of things so I have a little more access and ability to see things fixed, so I can't say 100 percent for sure that the home side of things just sucks.
But yeah, shoot me an email with your account and shit and I can look it up and see if I have any thoughts on why it is crapping out, beyond shitty cable to your house.
And I do agree that the lack of competition can be crappy, but I know the horror stories of AT&T and Verizon. In other words, everyone sucks hahaha. Will just wait till it is all wireless and we can control computers with our brains. And our butts...
And yeah I know that sometimes the people don't care, but think of it this way, if you got called all the time and complained too, you wouldn't care that much more anyway. Speaking nicely and being fairly understanding when it is a power related issue, will get a lot more resolved.
Now I don't know exactly what could be wrong, and again I work for the business side of things so I have a little more access and ability to see things fixed, so I can't say 100 percent for sure that the home side of things just sucks.
But yeah, shoot me an email with your account and shit and I can look it up and see if I have any thoughts on why it is crapping out, beyond shitty cable to your house.
And I do agree that the lack of competition can be crappy, but I know the horror stories of AT&T and Verizon. In other words, everyone sucks hahaha. Will just wait till it is all wireless and we can control computers with our brains. And our butts...
Well Thomas, I haven't been all up in their faces about the problem, but we've called over 10 times and the latest problem is that the last work order to come out and fix the lines got canceled because it was put in wrong. No one bothered to RE-enter the order correctly. They just canceled it and I guess were waiting for us to call back about it AGAIN.
We've had several techs come out and told us they would have the line guys come out to fix it and the orders were never put in.
I'm just tired of feeling like the middle man for them because no one talks to each other.
We've had several techs come out and told us they would have the line guys come out to fix it and the orders were never put in.
I'm just tired of feeling like the middle man for them because no one talks to each other.
Well I tried to be nice to TW BUT they straight up lied to me for a whole week.
We were moving and wanted our cable/ internet transfered gave 2 weeks notice, and I was told it would take a month to have it at my new place.
After a week of talking to "managers" and was told they couldn't move it up because they had too many new customers, so I had to wait my turn. WELL I spoke to one new guy who told me the reason why I had to wait was because TW was waiting until the end of my billing date to transfer me, so the only non liar changed my date and my cable/internet was on in 3 days.
We were moving and wanted our cable/ internet transfered gave 2 weeks notice, and I was told it would take a month to have it at my new place.
After a week of talking to "managers" and was told they couldn't move it up because they had too many new customers, so I had to wait my turn. WELL I spoke to one new guy who told me the reason why I had to wait was because TW was waiting until the end of my billing date to transfer me, so the only non liar changed my date and my cable/internet was on in 3 days.
# posted by : June 20, 2008 12:47 PM
: June 20, 2008 12:47 PM
I can't say anything directly in res for Dallas, I know how it is in Austin and thus have a lot more control. And personally, Dallas has not been the best when I had to deal with stuff they were supposed to deal with. Ie things that get dumped to the business side, when they shouldn't.
The billing cycle thing is retarded, since they can prorate. The billing system allows for that.
And the cabling on the outside and canceling orders suck. I have had to deal with it when trying to get stuff put in for business. I know right now, the entire Dallas area is getting upgraded and will hopefully be working better in the future.
And like I said, I can always look to make sure something is put in right if you want to shoot me an email. I can always look up a res account.
The billing cycle thing is retarded, since they can prorate. The billing system allows for that.
And the cabling on the outside and canceling orders suck. I have had to deal with it when trying to get stuff put in for business. I know right now, the entire Dallas area is getting upgraded and will hopefully be working better in the future.
And like I said, I can always look to make sure something is put in right if you want to shoot me an email. I can always look up a res account.
Thanks Thomas. I think the problem is actually being fixed. Well, possibly. At least our internet has been up since Friday afternoon. A tech guy came out today and told us that the lines are being worked on, and should be done soon.
I just wish there was a timeline that they could give me. Not just the nebulous "soon".
I honestly wouldn't care that much if I didn't work from home and have a baby. I could just go into work and be fine.
But next time I have a problem I'll be calling you!!!
I just wish there was a timeline that they could give me. Not just the nebulous "soon".
I honestly wouldn't care that much if I didn't work from home and have a baby. I could just go into work and be fine.
But next time I have a problem I'll be calling you!!!
Yeah please do, it is easier to talk to someone that has a better idea. And truthfully, Dallas area has a lot of cable issues that are getting upgraded, as it is all getting taken over. So things will be good, I swearz.
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